That term self-service. Makes you think of Sizzler, an all you can eat buffet. So what’s this I keep reading about self-service GIS: self-service mapping, self-service analytics? I address this idea of self-service and GIS in this video. For those who understand GIS, self service might be applicable. But for those new to GIS, the term can be problematic.
Is GIS Now Self-Service
Author: Matt Sheehan
Matt Sheehan is a Principal at WebMapSolutions. Matt evangelizes GIS and location intelligence around the world through keynotes, articles, tweets and his books. Follow him on Twitter:
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Enjoyed that Matt, really helpful actually. I share your irritation on two counts: one, I’ve no hair to pull out; and two, how quickly terminology starts to become meaningless (a bit like that once inspirational poster on your wall, you stop seeing it after a while!). I liken your self-service point to a similar one we tend to come across – the application of COTS technology. To some, COTS is the last 2 miles – “I thought all I had to do was come in and switch it on?” – of that 102 mile race, rather than the program that lays out how to do the 100 miles first, and the last 2 miles last!
Thanks Mick. Sometimes it feels GIS is being presented as a “Press the on button, and off you go” technology. We know that is not and never will be the case. There is a deeper problem here; those new to the technology are turning away as they realise GIS is not as easy as they were told.
Hi Matt, great piece here. I see where you are coming from on this subject, but I think that when the term “Self Service” GIS is used, it already assumes that most GIS shops have done significant planning and built data sets that they are trying to add data to, or are trying to create better workflows within some existing systems. I think “they” are assuming that much of this stuff is already in place and they have added a few key components to turn the product offering into their “buffet” of products. But you are right, any of these efforts should have or will need to begin with planning and other processes that these products can help facilitate.
Thanks Eric. I completely agree. I think you hit the nail on the head. For those organization with GIS trained staff, ‘self service’ is very applicable. But my concern is ‘self service’ and ‘turnkey’ are now beginning being used to describe GIS as a technology. That is very problematic for those new to GIS. And, as we are finding, is creating considerable frustration. Suggesting GIS is easy – press a button and off you go – will cause many to turn away.